Orders and Returns

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The following is the general return policy of YouKillit.com Products. There are different reasons as to why customers would like to return products purchased from our web site. Occasionally customers simply change their mind and wish to return purchased products. This is covered in Simple Returns section of policy and applies to situations where the correct products were shipped.

If we (YouKillit.com Products) ship the wrong products, see Wrong Products Shipped section of policy.

If, during shipment, products are damaged you need to go to Products Damaged in Shipment section. Certain items such as Bird-X electronic devices, pesticide sprayers, dusters and live animal traps are covered in the Defective Equipment section of our return policy.

Our goal is to supply our customers with the best possible products for safe, effective control of nuisance or unwanted animals, insects or other pests and to satisfy our customers' needs.

Simple Returns

Sometimes customers change their mind after ordering products. If YouKillit.com Products has shipped the product or products that you ordered and you have not opened its original container you may send it back for a PRODUCT PRICE REFUND. We will not refund shipping costs and you must pay shipping when you return the product or products.

Refused Delivery

Customers will be responsible for all charges associated with shipping and handling when or if packages shipped are returned to our warehouse due to "customer refused delivery." Once the merchandise is returned to our warehouse, a credit memo will be issued to our accounting department to issue a credit for the original purchase price less the shipping and handling charge. If you decide to refuse delivery, please contact YouKillit.com Products. If we know of the non-delivery due to refusal, credit for product will most likely be expedited in a timelier manner.

We cannot accept returns sent C.O.D. Customer is responsible for safe return of products. To receive PRODUCT PRICE REFUND, products must be returned within time frame outlined on this page. Items can be returned if they are unused, original container is unopened and items are in condition for resell. We cannot resell products that have been opened, have had labels removed or otherwise altered, used or damaged.

Only products returned within 30 days of original ship date will be eligible for PRODUCT PRICE REFUND. After 30 days, a 15% re-stocking fee will be applied. THERE ARE NO REFUNDS FOR PRODUCTS RETURNED AFTER 60 DAYS FROM DATE PRODUCTS SHIPPED.

Products Damaged in Shipment

If products are damaged during shipment, please notify us immediately. Do not accept packages that are obviously damaged by shipper. If package does not look to be in good condition, you have the right to either refuse package or write "Damaged" with your signature. Notify us immediately so that we can take care of your order.

Wrong Product Shipped

If the product you receive is not the same product showing on your order form, you can return product for full refund or replacement with correct product ordered if done so immediately. Notify us within 48 hours if you do not have the product you ordered. Contact us within said time frame for Return Authorization.

Wrong Product Shipped

If the product you receive is not the same product showing on your order form, you can return product for full refund or replacement with correct product ordered if done so immediately. Notify us within 48 hours if you do not have the product you ordered. Contact us within said time frame for Return Authorization.

Defective Equipment

YouKillit.com products is not responsible for claims made by manufacturers of different products. Most manufacturers have warranties against manufacturing defects; some have guarantees for their products. If you have pest control equipment that is defective or which does work, contact the manufacturer. If you are not able to contact the manufacturer, we will try to find contact information for you. In the end, manufacturers are responsible for their own claims and we will do our best to satisfy you, our customer.